Warranty Policy

Last Updated: June 29, 2026

At eSouleGMT, we stand behind the quality of our electric dirt bikes. This Limited Warranty covers manufacturing defects in materials and workmanship for products purchased directly from our official website.

If your product was purchased through an authorized dealer or third-party retailer, please contact your original seller for warranty assistance.

Limited Warranty Coverage

All eligible eSouleGMT electric dirt bikes include a 12-Month Limited Warranty, effective from the date your order is delivered.

This warranty applies only to the original purchaser and is non-transferable.

To receive warranty service, you must provide:

• Proof of purchase or order number;
• Photos or videos showing the issue;
• The product serial number (if requested).

Warranty Coverage

The following components are covered against manufacturing defects for 12 months:

Warranty coverage applies only to manufacturing defects under normal use.

What Is Not Covered

This warranty does not cover:

• Normal wear and tear;
• Tires, tubes, brake pads, chains, grips, bearings, and other consumable parts;
• Cosmetic damage such as scratches, dents, paint damage, or discoloration;
• Damage caused by accidents, collisions, abuse, or improper use;
• Water damage, flooding, corrosion, or improper storage;
• Racing, stunt riding, jumping, or commercial use;
• Unauthorized modifications or repairs;
• Installation of non-approved accessories or replacement parts;
• Damage caused by failure to follow the owner’s manual or recommended maintenance schedule.

Battery Warranty

The battery warranty does not cover damage resulting from:

• Using an incompatible charger;
• Improper charging practices;
• Physical damage or impact;
• Tampering with or opening the battery pack;
• Water intrusion;
• Using the battery with equipment other than the intended eSouleGMT product.

Battery capacity will naturally decrease over time through normal use and is not considered a manufacturing defect.

Warranty Claims

To submit a warranty claim, please contact our customer support team before replacing or returning any parts.

Please include:

• Order number;
• Description of the issue;
• Clear photos or videos;
• Serial number (if available).

Our technical team will review your claim and determine the appropriate solution.

Depending on the situation, we may provide:

• Replacement parts;
• Repair guidance;
• Product replacement;
• Other warranty solutions at our discretion.

Warranty Limitations

This warranty is limited to the repair or replacement of defective components.

Labor charges, transportation costs, and any indirect or incidental damages are not covered unless required by applicable law.

Any unauthorized modifications to the product may void this warranty.

Contact Us

If you have any questions regarding this Warranty Policy or need warranty assistance, please contact us.

Website
https://esoulegmt.com

Email
gjxmails@gmail.com