Shipping Policy
Last Updated: June 29, 2026
At eSouleGMT, we are committed to delivering your order quickly and safely. Please review the following shipping policy before placing your order.
Shipping Areas
We currently ship within the contiguous United States.
We do not ship to P.O. Boxes.
Orders shipped to Alaska, Hawaii, Puerto Rico, Guam, APO/FPO addresses, or other remote areas may require additional shipping fees or extended delivery times. Please contact us before placing your order for a shipping quote.
Order Processing
Orders are typically processed within 1–2 business days after payment has been confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
Processing times may be extended during peak seasons, holidays, or promotional events.
Shipping Time
Estimated delivery times are:
- Electric Bikes: 3–7 business days
- Accessories & Parts: 5–10 business days
Please note that delivery times are estimates only and may vary due to weather conditions, carrier delays, holidays, customs inspections, or other circumstances beyond our control.
Shipping Cost
We offer Free Shipping on most orders within the contiguous United States unless otherwise stated on the product page.
Additional shipping charges may apply for oversized items or deliveries to remote locations.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with your tracking number.
Please allow 24–48 hours for tracking information to become active.
Shipping Address
Please make sure your shipping address is accurate before placing your order.
If you need to update your shipping address, please contact us immediately. Once an order has been shipped, we may not be able to make any changes.
eSouleGMT is not responsible for delays or additional shipping costs caused by incorrect or incomplete shipping information provided by the customer.
Damaged or Lost Packages
Please inspect your package upon delivery.
If your package arrives damaged or appears to be lost during transit, please contact us within 48 hours of delivery and provide:
- Your order number;
- Photos of the package and product;
- A brief description of the issue.
We will work with the shipping carrier to resolve the issue as quickly as possible.
Order Changes & Cancellation
Orders may be modified or canceled before shipment.
Once an order has been shipped, it can no longer be canceled and will be handled in accordance with our Return & Refund Policy.
Contact Us
If you have any questions regarding shipping, please contact our customer support team.
Website
https://esoulegmt.com
Email
gjxmails@gmail.com
