Return & Refund Policy
Last Updated: June 29, 2026
At eSouleGMT, we want you to shop with confidence. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
Order Cancellation
Orders may be canceled free of charge before they have been processed or shipped.
Once an order has been shipped, it can no longer be canceled and must follow the return procedure outlined below.
Returns for Non-Quality Issues
If you change your mind or no longer want the product, you may request a return within 14 days of delivery.
To qualify for a return:
- The product must be unused and in like-new condition.
- The product must be returned in its original packaging with all accessories included.
- Proof of purchase or your order number is required.
For non-quality returns, customers are responsible for the return shipping costs. A reasonable restocking fee may apply where permitted by law.
Returns requested after the return window may not be accepted.
Returns for Quality Issues
If your product arrives damaged, defective, or has a verified manufacturing defect, please contact us within 48 hours of delivery.
Please provide:
- Your order number;
- A detailed description of the issue;
- Clear photos or videos showing the problem.
After reviewing your request, eSouleGMT may, at its discretion:
- Send replacement parts;
- Replace the product;
- Offer repair assistance;
- Issue a partial or full refund if appropriate.
If the issue is confirmed to be covered under warranty, return shipping costs may be covered by eSouleGMT.
Non-Returnable Items
The following items are not eligible for return unless required by applicable law:
- Products showing signs of misuse or abuse;
- Products modified after delivery;
- Normal wear and tear;
- Clearance or final sale items;
- Gift cards;
- Accessories or replacement parts unless defective.
Return Process
Please do not return any item without first contacting our customer support team.
Once your return request is approved, we will provide detailed return instructions.
Items returned without authorization may be refused or experience delays in processing.
Refund Processing
After we receive and inspect your returned item, we will notify you of the outcome.
Approved refunds will be issued to the original payment method.
Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Shipping charges are generally non-refundable unless the return is due to our error or a confirmed product defect.
Exchanges
If you wish to exchange your product for another model, please contact our customer support team before returning your order.
Exchange requests are subject to product availability.
Any price difference between products must be paid before the replacement order is processed.
Contact Us
If you have any questions regarding returns or refunds, please contact us.
Website
https://esoulegmt.com
Email
gjxmails@gmail.com
